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Department: Machinery Product Support
Responsibilities*Assisting customers in the onboarding process after purchasing.
*Reaching out to the customer after the sale to capture required customer account information.
*Registering and assisting customers with their CWS IDs, walkthroughs on the functions of Caterpillar applications, and detailing all benefits they have access to.
*Applications and benefits would include: PCC, Cat Central, Vision Link, SIS Web & QR Code.
*Subscribing customers' equipment to Cat Connect.
*Generating leads for CVA Contracts, Cat Card & Product Link.
*Work closely with the Digital advisors for customer training opportunities.
*Associate degree or equivalent required.
*Minimum 3 years Customer Service, Administrative, eCommerce or Marketing experience and/or equivalent combination of training and experience, which provides the required knowledge, skills and abilities.
*Excellent communication and interpersonal skills; both verbal and written.
*Experience with Microsoft Office, Excel, Word.
Due to the large volume of resumes we receive, we do not acknowledge receipt of resumes and we are unable to give status updates. If you are selected for an interview, a member of our recruiting staff will contact you. In the event that you are not contacted within a 3 to 4 week period, it is likely that we are pursuing other candidates. We encourage you to return to this website on a regular basis in the event that another position is of interest to you.
Equal Opportunity EmployerFoley,Incorporated does not discriminate against any person applying for employment based on race, color, sex, age, religion, national origin or citizenship status, physical or mental disability, marital status, sexual orientation, gender identity, status as a covered Veteran, or any other legally protected status.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60.300.5(a) and 41 CFR 60.741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of disability and protected veteran status, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities and protected veterans.