Why Ansell?
At Ansell, by staying two steps ahead of workplace risk we aim to deliver innovative safety solutions that enhance people's quality of life. As a global leader in protection solutions, we design and develop a wide range of products including gloves, clothing, and other protective gear, to keep workers safe and productive in industrial, medical, and consumer applications.
Discover more about our company, our team, and our values by visiting us at .
Ansell is looking for a Sr. Manager, Operational Excellence to join our team in Iselin, NJ!
In this position you will play a vital role in directing and overseeing the Iselin and Reno Customer Experience operations. This includes enabling and driving a high-performance culture and effective operating rhythm across all the teams that form Ansell North America's Customer Experience (CX) Department, Customer Service & Customer Success. Align Ansell's CX enhancing strategy with team objectives and KPIs, enabling delivery of a world-class customer experience to our full North American customer base. This includes defining onboarding and ongoing training needs for all CX teams and designing / implementing programs that will drive continuous improvement efforts in collaboration with our HR & Learning & Development functions. Maximize efficiency, capacity and process adherence within the department to free up Manager's time to focus on coaching their people and delivering on customer needs. Monitor customer interactions via all communication channels to ensure adherence to policies and standard operating procedures in compliance with ISO 13485 requirements - including all documentation responsibility. The position will also hold responsibility for administrating the Customer Survey process, where we gauge Net Promotor Score and Customer Satisfaction and will be a member of the Americas Customer Survey Management Committee. Understand the landscape of customer experience-enhancing digital tools and platforms, including (but not limited to) Feedback Modules for NPS & CSAT improvement, Live Chat, Webstore, Customer Portal and AI-driven QA monitoring software - and must be able to guide the CX Department in the implementation of these platforms into our operating routine.
What benefits and opportunities does Ansell offer?
What your role will be?
What will you bring to Ansell?
Join us to lead the world to a safer future,!
Equal Opportunity Employer:
Ansell is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, sex, gender identity, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Ansell. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process.
Our Commitment to Diversity Equity and Inclusion:
Ansell's vision is about creating safe spaces where diverse perspectives are valued alongside individual contributions. It is our view that togetherness prevails over individuality. When we say that everyone deserves to belong, feel included and empowered at work, it's not just words. We want applicants to know that we are sensitive and thoughtful and provide an inclusive environment that will consider all, regardless of age, gender, background, disability, veteran status, or experience alone! It's what drives Ansell as an organization towards a workforce that reflects the diversity of our community, it's what drives us to serve our customers and stakeholders with pride, and it's also what differentiates Ansell. We believe everyone, no matter how that person self-identifies, deserves an opportunity to achieve success.
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